Revised October 2025
Quotation For Jobs
By accepting our quotation or by using this website you agree to be bound by the terms & conditions of Wallace Window Washers. Please note the quotation may be subject to change if the window condition is over and above standard cleaning services. Common examples are bee droppings and mould:
Bee droppings (‘bee poo’) from windows, glass, or frames is not included in our standard cleaning service. Due to its highly adhesive, resin-like nature, bee droppings require additional time and energy, specialised products and extra care to avoid scratching or damaging surfaces. For this reason, any job requiring the removal of bee droppings will incur additional charge, assessed based on the extent of contamination and the labour required.
Mould from windows, glass, or frames is not included in our standard cleaning service. Because mould removal involes higher health and safety risks, as well as the use of specialised cleaning agents and protective equipment, an additional charge may apply. The fee will depend on the serverity of the mould growth and the products required to safely and effectively treat the affected areas.
Payment Terms
You are required to pay within 7 days of the cleaning date unless alternative arrangements have been made prior to the commencement of the cleaning. We accept payment by bank transfer, online card payment and cash.
If non payment exceeds 30 days Wallace Window Washers reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.
Weather
Wallace Window Washers is able to work in nearly all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule.
Entry & Exit
Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly. If we’ve only cleaned your front windows due to a locked gate you can rebook a rear window clean on our contact page. Additional fee would apply.
If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this please complete the contact form so we can keep your preference on our records.
We will endeavour to clean all windows that were agreed on at booking, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
Please do not ask our window cleaners to carry out unsafe working practises.
Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.
Cleaning Frequencies
Wallace Window Washers regular window cleaning rounds for domestic windows is usually between 2-4 months. Business customers typically range from weekly, fortnightly and monthly cleans.
For business customers we ask you state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for at least monthly window cleaning. Business customers will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed.
We are happy to supply a schedule of visit dates for our customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date.
Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility. Our end of year break may be 2-3 weeks in duration. Also our mid year break could be between 1-2 weeks. If you are a business requiring window cleaning during our vacation season, then you are welcome to find temporary alternative arrangements. We will always give our clients plenty of notice when we will be stopping for holiday breaks.
Damages
Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses its adhesion.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas. Our cleaning products do not remove lime damaged windows. Past hose water left to dry and bake on windows leave permanent lime droplets. These are irremovable.
Cancellation
If you wish to cancel our services please provide at least 5 days notice via post or email before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period.
Right To Refuse Work
Wallace Window Washers reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.
We reserve the right to amend these terms and conditions without notice.
Wallace Window Washers 